Return Refund Policy

In keeping with Deshrakshak Aushdhalaya Ltd goal of ensuring user satisfaction, this cancellation, return and refund policy (Cancellation, Return and Refund Policy), together with the terms of use, sets out Deshrakshak Aushdhalaya Ltd procedures and policies in accepting: (a) Product cancellations before the product is delivered to a user; or (b) Product returns, once a product has been delivered to a user after purchase from the platforms. Any return or cancellation of products by users shall be governed by and subject to the terms and conditions set out under this cancellation, return and refund policy.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by us.

General Rules for a Successful Return:

  • 1. In certain cases where we are unable to process a replacement for any reason whatsoever, a refund will be given.
  • 2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund. Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.